by HealPay | Oct 11, 2023 | Blog, Collections, Posts
Leveraging digital channels offers a cost-effective way for firms to increase reach and improve engagement. With the right implementation, digital channels are often more secure and easier to track. There are a number of ways collection firms can leverage digital... 
by HealPay | Oct 5, 2023 | Blog, Payments, Posts
Every business that processes credit cards has a merchant category code. The four-digit code plays a key role in credit card processing—authorizing credit cards, determining risk, transaction pricing, and much more. Here, we’ll dive into what merchant category... 
by HealPay | Oct 4, 2023 | Blog, Communications, Posts
Text messaging is a quick, easy, and cost-effective way to communicate with consumers. Debt collectors may consider using text messages to remind consumers of an upcoming payment, send payment confirmation, warn about an expiring payment method, and more. Fortunately,... 
by HealPay | Sep 29, 2023 | Posts, Release Notes
We’ve added a new feature that allows consumers to dispute a file or report a hardship directly through the Portal. With a file selected, the consumer has the option to report that they’re experiencing hardship or dispute the file. Disputes If the consumer... 
by HealPay | Sep 22, 2023 | Blog, Collections, Posts
Collection agencies handle vast amounts of sensitive information. In medical collections, this can include health information in addition to identifying information. While this data is valuable for contacting and billing consumers, it’s also a target for...