Consumers can now reply to messages from merchants, enabling seamless two-way communication between Portal and Hub.
What’s New
Check out the highlights of our latest features.
New in Hub: Send Documents to Portal Users
HealPay’s Hub now offers a powerful feature for document management: the ability to attach documents directly to Ticket replies.
Electronic Document Sending With HealPay Dispute and Hardship Forms
Consumers can send important documents directly through a HealPay Portal to provide supporting evidence for a dispute or hardship claim.
Electronic Disputes and Hardship Requests Through Portal
Consumers can now dispute a file or report hardship through the HealPay Portal.
Multi-Factor Authentication for Portal
You can now offer another layer of defense to protect sensitive consumer information by adding Multi-Factor Authentication to your Portal.
Consumers Access Online Receipts for HealPay Payments
HealPay is committed to enhancing user convenience and transparency with every update we implement. Understanding the importance of easy access to financial documents, we are excited to announce a new feature that simplifies how consumers access their payment...
More Options for Targeting Recurring Payments
Automating payments saves time for businesses and consumers. Sometimes, consumers have to check a few boxes before they can "set it and forget it." We've added a few more options to allow new recurring payments meet to your business conditions and honor existing...
A Brighter Look for Your Payment Portal 😎
HealPay is always striving to improve the experience and the usability of our products. Recently, you might have noticed a subtle yet impactful change in the aesthetic of our payment portal. We're excited to share that we've enhanced the color scheme of Portal to not...
New HealPay Email Notification for Failed Payments
We know businesses and consumers both enjoy the benefits of recurring payments—both parties have peace of mind that payment promises will be taken care of automatically. We also know that failed payments can be problematic on both ends. We've introduced a new email...