Consumers can now dispute a file or report hardship through the HealPay Portal.
Strong data security standards is critical for protecting sensitive patient data.
As consumers become more informed, effective collection strategies must include negotiation and effective communication.
You can’t completely eliminate chargebacks. Fortunately, there are ways to limit and manage chargebacks.
HealPay is the official media sponsor for the 12th Annual MCBA Golf Outing on Monday, October 2nd.
Cognitive biases can affect various aspects of our lives, including a consumer’s financial decisions.
The Federal Reserve’s FedNow system launched on July 20 to allow banks to offer real-time payments to businesses and consumers.
Keeping empathy a core part of your strategy and practices allows collection firms to build stronger relationships and increase account resolution.
Wage garnishment is an avenue that collection firms may explore after other methods have proven unsuccessful.
Technology can automate much of the debt negotiation process allowing firms to improve their operational efficiency and scale with ease.
Collection firms capturing electronic signatures must follow the E-Sign Act to ensure validity.
IVR allow callers to access and provide information without speaking to a live agent.
U.S. credit card debt exceeds $1 trillion as of the end of Q2 2023.