Consumers can now dispute a file or report hardship through the HealPay Portal.
Data Security in Medical Debt Collections
Strong data security standards is critical for protecting sensitive patient data.
Data Security in Medical Debt Collections
Strong data security standards is critical for protecting sensitive patient data.
The Importance of Negotiation in Debt Collection
As consumers become more informed, effective collection strategies must include negotiation and effective communication.
Credit Card Chargebacks: What Businesses Should Know
You can’t completely eliminate chargebacks. Fortunately, there are ways to limit and manage chargebacks.
HealPay to Sponsor the 12th Annual Michigan Creditors Bar Association Golf Outing
HealPay is the official media sponsor for the 12th Annual MCBA Golf Outing on Monday, October 2nd.
7 Cognitive Biases and How They Impact Consumer’s Debt Decisions
Cognitive biases can affect various aspects of our lives, including a consumer’s financial decisions.
Overview of FedNow Real-Time Payment System
The Federal Reserve’s FedNow system launched on July 20 to allow banks to offer real-time payments to businesses and consumers.
How Using Empathy in Debt Collections Can Boost Recovery
Keeping empathy a core part of your strategy and practices allows collection firms to build stronger relationships and increase account resolution.
Using Wage Garnishment in Debt Collection
Wage garnishment is an avenue that collection firms may explore after other methods have proven unsuccessful.
Leveraging Software for Effective Debt Negotiation
Technology can automate much of the debt negotiation process allowing firms to improve their operational efficiency and scale with ease.
Understanding the Role of the E-Sign Act in Collections
Collection firms capturing electronic signatures must follow the E-Sign Act to ensure validity.
What is IVR (Interactive Voice Response) and How Does It Work?
IVR allow callers to access and provide information without speaking to a live agent.
Credit Card Debt Hits An All-Time High in Q2 2023
U.S. credit card debt exceeds $1 trillion as of the end of Q2 2023.