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Electronic Disputes and Hardship Requests Through Portal

Electronic Disputes and Hardship Requests Through Portal

Sep 29, 2023

Consumers can now dispute a file or report hardship through the HealPay Portal.

Data Security in Medical Debt Collections

Data Security in Medical Debt Collections

Sep 22, 2023

Strong data security standards is critical for protecting sensitive patient data.

Data Security in Medical Debt Collections

Data Security in Medical Debt Collections

Sep 22, 2023

Strong data security standards is critical for protecting sensitive patient data.

The Importance of Negotiation in Debt Collection

The Importance of Negotiation in Debt Collection

Sep 20, 2023

As consumers become more informed, effective collection strategies must include negotiation and effective communication.

Credit Card Chargebacks: What Businesses Should Know

Credit Card Chargebacks: What Businesses Should Know

Sep 15, 2023

You can’t completely eliminate chargebacks. Fortunately, there are ways to limit and manage chargebacks.

HealPay to Sponsor the 12th Annual Michigan Creditors Bar Association Golf Outing

HealPay to Sponsor the 12th Annual Michigan Creditors Bar Association Golf Outing

Sep 11, 2023

HealPay is the official media sponsor for the 12th Annual MCBA Golf Outing on Monday, October 2nd.

7 Cognitive Biases and How They Impact Consumer’s Debt Decisions

7 Cognitive Biases and How They Impact Consumer’s Debt Decisions

Sep 7, 2023

Cognitive biases can affect various aspects of our lives, including a consumer’s financial decisions.

Overview of FedNow Real-Time Payment System

Overview of FedNow Real-Time Payment System

Sep 1, 2023

The Federal Reserve’s FedNow system launched on July 20 to allow banks to offer real-time payments to businesses and consumers.

How Using Empathy in Debt Collections Can Boost Recovery

How Using Empathy in Debt Collections Can Boost Recovery

Aug 28, 2023

Keeping empathy a core part of your strategy and practices allows collection firms to build stronger relationships and increase account resolution.

Using Wage Garnishment in Debt Collection

Using Wage Garnishment in Debt Collection

Aug 24, 2023

Wage garnishment is an avenue that collection firms may explore after other methods have proven unsuccessful.

Leveraging Software for Effective Debt Negotiation

Leveraging Software for Effective Debt Negotiation

Aug 23, 2023

Technology can automate much of the debt negotiation process allowing firms to improve their operational efficiency and scale with ease.

Understanding the Role of the E-Sign Act in Collections

Understanding the Role of the E-Sign Act in Collections

Aug 18, 2023

Collection firms capturing electronic signatures must follow the E-Sign Act to ensure validity.

What is IVR (Interactive Voice Response) and How Does It Work?

What is IVR (Interactive Voice Response) and How Does It Work?

Aug 16, 2023

IVR allow callers to access and provide information without speaking to a live agent.

Credit Card Debt Hits An All-Time High in Q2 2023

Credit Card Debt Hits An All-Time High in Q2 2023

Aug 11, 2023

U.S. credit card debt exceeds $1 trillion as of the end of Q2 2023.

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