by HealPay | Dec 13, 2024 | Blog, Posts
Debt collection law prohibits collectors from communicating with consumers at inconvenient times. Under the Fair Debt Collection Practices Act, that’s outside the hours of 8 a.m. and 8 p.m. in the consumer’s local time, unless the consumer has given prior... 
by HealPay | Dec 6, 2024 | ACH, Blog, Posts
The ACH Network, a cornerstone of electronic payments, continually evolves to address emerging challenges, particularly fraud. NACHA recently introduced key changes to ACH return codes, expanding the use of R06 and R17, to better address fraud. ODFI vs. RDFI Before we... 
by HealPay | Nov 22, 2024 | Blog, Posts, Release Notes, Software Features
HealPay’s Hub now offers a powerful feature for document management: the ability to attach documents directly to Ticket replies. Supported file types include .doc, .pdf, .jpg, and .png, making it convenient to share important information in various widely-used... 
by HealPay | Nov 13, 2024 | Blog, Posts, Software Features
Get ready for seamless, professional communication with our upcoming Integrated Email Feature in HealPay Hub! Soon, you’ll be able to send and receive emails using your business domain, maintaining brand consistency and trust. Our email system is fully authenticated,... 
by HealPay | Nov 1, 2024 | Blog, Collections, Posts
Smaller collection firms often face significant challenges when competing with larger firms. From limited resources to staffing constraints and the constant need to optimize operational efficiencies, smaller firms may struggle to meet recovery and revenue goals. One...