by LaToya Irby | Sep 29, 2023 | Posts, Release Notes
We’ve added a new feature that allows consumers to dispute a file or report a hardship directly through the Portal. With a file selected, the consumer has the option to report that they’re experiencing hardship or dispute the file. Disputes If the consumer...
by LaToya Irby | Sep 22, 2023 | Blog, Collections, Posts
Collection agencies handle vast amounts of sensitive information. In medical collections, this can include health information in addition to identifying information. While this data is valuable for contacting and billing consumers, it’s also a target for...
by LaToya Irby | Sep 20, 2023 | Blog, Collections, Posts
Understanding consumer behavior and preferences is key to success in debt collection. Aggressive collection tactics are increasingly met with resistance from consumers. So, what’s driving this shift in sentiment? Today’s consumers are more informed and...
by LaToya Irby | Sep 15, 2023 | Blog, Posts
Dealing with chargebacks is one of the most dreaded parts of business. As long as your business accepts card payments, you won’t completely eliminate chargebacks. Fortunately, there are ways to manage chargebacks so they don’t consume an unreasonable amount of time...
by LaToya Irby | Sep 12, 2023 | Consumers
If you’re feeling like your finances are out of control and you can’t keep up with debt payments. You’re not alone. Many people find themselves in a similar position, especially as the cost of living and interest rates increase. Fortunately, there...
