Managing consumer interactions, payments, and account activity is powerful for HealPay Hub users. Hub Events provides access to real-time insights into important consumer actions—helping to improve customer service, prevent issues before they escalate, and optimize payment operations.
Here are some of the biggest challenges you can solve by leveraging Hub Events:
Reducing Failed Payments
Failed payments can lead to unnecessary fees, frustrated customers, and lost revenue. With Hub Events, it’s easier to can track when a consumer starts a new recurring payment plan, cancels it, or experiences a failed transaction. Acting on this information—for instance by sending reminders or offering alternative payment methods—helps reduce churn and increase successful payments.
Preventing Account Access Issues
Consumers often forget their login credentials, leading to frustration and support requests. By monitoring Forgot Password events, helps with proactively assisting users who struggle to access their accounts. Seeing when new users register or update their passwords also helps track engagement and identify potential issues.
Enhancing Communication & Compliance
Effective communication is key to keeping consumers informed about their accounts. With Message events its easier to track conversations, ensuring prompt follow-ups. Payment reminder and Receipt events confirm that customers receive important notifications, reducing disputes. Additionally, tracking events related to email validation and changes ensures that messages reach the right inbox, helping maintain compliance.
Monitoring Account Linking & Activity
When a consumer links their account, it confirms their identity and connection to their file. This provides visibility to track engaged consumers and helps verify that accounts are linked correctly, reducing potential errors or mismatched accounts.
Turn Action Into Insights With HealPay Hub
By leveraging Hub Events, merchants can take a proactive approach to account management, customer communication, and payment optimization. Instead of reacting to issues after they arise, Hub provides real-time data that helps prevent problems, improve the consumer experience, and drive better business outcomes.
Are you making the most of your Hub Events? Log in to your HealPay Hub dashboard to review recent activity and take control of your consumer interactions today!
