by Lyndsay Johnson | Jul 31, 2025 | Compliance
Last week during the ACA International Convention, the HealPay Team became familiar with the latest AI resources available to the industry. AI (artificial intelligence) is reshaping the debt collection industry—automating tasks, increasing outreach efficiency, and... by Lyndsay Johnson | Jul 22, 2025 | Posts
In an industry where every second counts and every call has the potential to make or break a consumer relationship, debt collection agencies are constantly looking for an edge. Enter the AI phone agent—an intelligent voice assistant that’s not just fast and scalable,... by Lyndsay Johnson | Jun 27, 2025 | Collections, Payments, Personal Finance
Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t adapt risk falling behind. Today’s borrowers expect digital ease. They want to review balances, choose payment options, and upload documents—all from their phone, often... 
by Lyndsay Johnson | Jun 10, 2025 | Posts
The debt collection industry is undergoing a major transformation in 2025—driven by automation, artificial intelligence, and smarter software tools. For years, agencies relied heavily on manual processes and human judgment. But today, automation is redefining what it...