by Lyndsay Johnson | Feb 2, 2026 | Posts
For years, the debt collection industry has focused on process: compliance, documentation, workflows, and policies. All essential—but often at the expense of one critical factor: the consumer experience. Today’s consumers are conditioned by Amazon, Apple Pay, and... 
by Lyndsay Johnson | Jan 12, 2026 | Posts
How Recent FDCPA Cases Reveal the Compliance Risks of Uncontrolled AI Systems—And Why Purpose-Built Solutions Matter If your law firm is considering implementing an AI chatbot or IVR system for collections, you’ve likely heard both the promises and the warnings.... 
by Lyndsay Johnson | Dec 23, 2025 | Blog, Posts
Text messaging has become one of the most effective ways to reach consumers—but for debt collectors, law firms, and creditors, SMS comes with strict compliance obligations. As enforcement of consumer-communication rules continues to evolve, understanding how opt-in... 
by Lyndsay Johnson | Dec 17, 2025 | Posts
After the holidays and the decorations are packed away–reality sets in. For many consumers, that reality includes higher balances, tighter budgets, and tougher financial decisions. While holiday spending might feel like a retail trend, its ripple effects are... by Lyndsay Johnson | Dec 12, 2025 | Posts
Payment failures slow down recovery, increase staff workload, and create operational bottlenecks for agencies and law firms. The good news: most payment failures stem from a predictable set of issues — and can be solved with the right systems, validation, and...