by Lyndsay Johnson | Feb 19, 2026 | Compliance, Software Features
Two significant reports have landed that are already generating conversation across the ARM industry — and both are being misread in ways that could leave collection agencies and creditors’ rights law firms seriously exposed. The first: a Government... 
by Lyndsay Johnson | Feb 16, 2026 | Posts
As the receivables management industry rapidly evolves, the largest conferences — like ARMTech 2026 and the Receivables Management Association International Annual Conference — have become invaluable barometers for where technology, compliance, and consumer... 
by Lyndsay Johnson | Feb 2, 2026 | Posts
For years, the debt collection industry has focused on process: compliance, documentation, workflows, and policies. All essential—but often at the expense of one critical factor: the consumer experience. Today’s consumers are conditioned by Amazon, Apple Pay, and... 
by Lyndsay Johnson | Jan 12, 2026 | Posts
How Recent FDCPA Cases Reveal the Compliance Risks of Uncontrolled AI Systems—And Why Purpose-Built Solutions Matter If your law firm is considering implementing an AI chatbot or IVR system for collections, you’ve likely heard both the promises and the warnings.... 
by Lyndsay Johnson | Dec 23, 2025 | Blog, Posts
Text messaging has become one of the most effective ways to reach consumers—but for debt collectors, law firms, and creditors, SMS comes with strict compliance obligations. As enforcement of consumer-communication rules continues to evolve, understanding how opt-in...