HealPay is committed to enhancing user convenience and transparency with every update we implement. Understanding the importance of easy access to financial documents, we are excited to announce a new feature that simplifies how consumers access their payment receipts.
Whether it’s a one-time payment or a donation, consumers can now easily retrieve previous receipts directly from our Portal within minutes. This update is designed to give consumers better control over their financial records by allowing them to view and manage their transaction history with just a few clicks.
How Consumers Can Access Receipts
To view or print a past receipt, consumers can simply visit the Payment History page on the Portal. Here, each transaction is listed with its unique confirmation number. Clicking on the confirmation number will open a detailed receipt for any previous payment or donation. This seamless process not only saves time but also makes it easier for consumers to keep track of their financial transactions without the need to sift through emails or paper records.
Continued Email Receipts
In addition to this new feature, we will continue to send an email receipt for every payment. Immediate email receipts serve as a first line of documentation, providing consumers with instant confirmation of your transactions.
Importance of Accurate Email Delivery
For firms utilizing our gateway to send receipts, it’s crucial to ensure that your SPF records are correctly configured. Proper SPF configuration helps in preventing emails from being marked as spam or getting bounced, thus maintaining the reliability of communication between you and your clients.
Why This Matters
Access to historical payment information is more than a convenience—it’s a necessity for many consumers preparing for tax season or managing their personal finances. Improving receipt accessibility also reduces the number of document retrievals our merchants have to address. If a consumer calls for proof of payment made online, you can direct them to the Portal to get their proof of payment. This update reflects our dedication to providing tools that enhance user experience and trust.
At HealPay, we continually strive to innovate and improve our services to meet the evolving needs of our users. By making it easier to access and manage payment receipts, we hope to alleviate some of the administrative burdens associated with accepting and managing payments.
We’re excited for you to experience the enhanced functionality of the Payment History page and look forward to bringing more useful features to our Portal in the future.
