by Lyndsay Johnson | Dec 2, 2025 | ACH, Compliance, Payments, Posts
ACH payments continue to be one of the most efficient, cost-effective, and widely used payment methods for agencies, creditors, and law firms. But when an ACH return occurs, it can slow down recovery, add operational work, and introduce compliance considerations your... by Lyndsay Johnson | Nov 21, 2025 | Posts
The Rise in CFPB Complaints: What Collection Firms Must Do Now to Reduce Risk CFPB complaints related to debt collection continue to rise, and today’s consumers are more informed, more vocal, and more empowered than ever. As expectations shift and digital... by Lyndsay Johnson | Nov 7, 2025 | Posts
💡 The Future of Collections is Configurable: 5 Insights from ACA Fall Forum 2025 As the industry gathered in Orlando for ACA International’s Fall Forum 2025, one theme stood out loud and clear: the future of recovery belongs to agencies and firms that can adapt... by Lyndsay Johnson | Oct 31, 2025 | Posts
If you’ve ever interacted with a chatbot that just loops the same three answers, you know how frustrating automation can be. That’s not HealPay Assist. HealPay Assist builds custom conversational workflows—tailored, intelligent call flows that replicate your agency’s... by Lyndsay Johnson | Oct 8, 2025 | Posts
We’re thrilled to announce that HealPay will be exhibiting at NCBA Connect 2025, taking place October 14–17 at the San Antonio Marriott Rivercenter in San Antonio, Texas. As part of the legal collections and creditor-rights community, this is a key opportunity for us...