THE HEALPAY BLOG
How AI Voice Technology is Beating the Majority of Collection Agents
In an industry where every second counts and every call has the potential to make or break a consumer relationship, debt collection agencies are constantly looking for an edge. Enter the AI phone agent—an intelligent voice assistant that’s not just fast and scalable,...
How AI Voice Technology is Beating the Majority of Collection Agents
In an industry where every second counts and every call has the potential to make or break a...
How Automation Is Transforming Debt Recovery in 2025
The debt collection industry is undergoing a major transformation in 2025—driven by automation,...
Hub’s QR Code Feature Simplifies Consumer Engagement
QR codes offer a fast, convenient, and mobile-friendly way for consumers to quickly and easily access payment pages.
Discover the Latest In…
Collections
The Evolution of Consumer Behavior in Debt Recovery: Why Law Firms Must Adapt
Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t...
4 Ways Electronic Signatures Improve Debt Collection Efficiency
E-signatures can speed up payment agreements, reduce paperwork, and enhance compliance.
Using Payment Automation to Scale Your Collections Practice
Payment automation can transform small collection firms by enabling them to scale operations, reduce costs, and compete with large firms.
Compliance
A Strategic Approach to Consent and Communication Preferences
Both consent and preference are two important factors to build into your consumer communication strategy.
What’s New With PCI DSS 4.0?
PCI DSS 4.0 is effective starting March 31, 2024. Organizations have a transition period of one year to become compliant.
Understanding the Role of the E-Sign Act in Collections
Collection firms capturing electronic signatures must follow the E-Sign Act to ensure validity.
ACH Payments
Understanding NACHA’s Recent Updates to ACH Return Codes
NACHA’s recent updates to return codes R06 and R17 allows bank to better address fraudulent ACH transactions.
ACH vs. Debit Cards: Key Differences and Benefits
Understand the benefits and challenges of ACH payments and debit card payments.
Understanding ACH Return Codes for Effective Resolution
Learn about ACH return codes and their impact on payments.
Latest Product Updates
New in Hub: Two-Way Messaging
Consumers can now reply to messages from merchants, enabling seamless two-way communication between Portal and Hub.
New in Hub: Send Documents to Portal Users
HealPay’s Hub now offers a powerful feature for document management: the ability to attach documents directly to Ticket replies.
Electronic Document Sending With HealPay Dispute and Hardship Forms
Consumers can send important documents directly through a HealPay Portal to provide supporting evidence for a dispute or hardship claim.