New in Hub: Two-Way Messaging

Jan 24, 2025

We’re thrilled to announce an enhanced messaging feature in HealPay Hub: Consumers can now reply to messages from merchants, enabling seamless two-way communication.

Beyond Disputes & Hardship Requests: Previously limited to the File Dispute and Hardship Request process, this feature is now available for broader use, allowing consumers and merchants to communicate more effectively in various scenarios.

Additional Options:

  • Allow consumers to upload documents directly within their replies.
  • Include a custom signature, like the mini-Miranda, on all outgoing messages from your organization.
  • Notifying consumers when a ticket is closed is now optional, ensuring clear communication at every step.

Once a ticket is closed, consumers can no longer reply, keeping conversations streamlined.

Contact HealPay support to activate this feature. Once enabled, it applies to new messages.

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