We are excited to announce the launch of a powerful new feature that enhances the way you handle disputes and hardship cases: Document Sending with HealPay Dispute and Hardship Forms.
With this new feature, users can seamlessly send important documents directly through a HealPay Portal. When consumers need to provide supporting evidence for a dispute or submit necessary paperwork for a hardship claim, our platform streamlines the process, ensuring documents reach the intended merchant recipients quickly and securely.
Key Features:
- Effortless Document Submission: Consumers can upload and attach documents or images to their disputes or hardship forms within the payment portal, enhancing the submission process.
- Merchant Access and Communication: Merchants receive and view these documents directly in Hub, HealPay’s admin interface. You can respond to consumers through the Console, and consumers will receive these messages in the payment portal.
- Secure and Compliant: All documents are transmitted securely, adhering to industry standards to protect sensitive information.
- Real-Time Status Updates: Both consumers and merchants can stay informed with real-time updates on the status of document submissions and responses.
- User-Friendly Interface: Our intuitive platform makes it simple for both consumers and merchants to manage and organize documents, facilitating efficient resolution of disputes and hardship cases.
This feature is designed to save time and reduce the complexity of managing disputes and hardship cases, ensuring smooth communication between consumers and merchants.
Are you ready to simplify the way you handle disputes and hardship cases? Contact us today for a demo to learn how you can experience seamless communication between you and your consumers
