ACH Return Code R17 — “File Record Edit Criteria” — is one of the most misunderstood ACH errors, yet it’s increasingly common across the legal, collections, and billing industries. In simple terms, R17 occurs when the bank can’t process an ACH entry because critical...
ACH Return Codes Explained: The Complete Guide for Payment Recovery Teams
ACH payments continue to be one of the most efficient, cost-effective, and widely used payment methods for agencies, creditors, and law firms. But when an ACH return occurs, it can slow down recovery, add operational work, and introduce compliance considerations your...
HealPay to Attend the National Association of Subrogation Professionals 2023 Fall Conference
HealPay is proud to attend the 25th Anniversary of the National Association of Subrogation Professionals Fall Conference.
The Power of Data-Driven Decision Making in Collections
Data-driven decisions offers a number of benefits that can significantly enhance your collection efforts.
The Psychology of Negotiation in Collections
Negotiating with consumers involves navigating emotions, building trust, and finding mutually beneficial solutions.
Using Digital Channels to Boost Debt Recovery Rates
Leveraging digital channels offers a cost-effective way for firms to increase reach and improve engagement.
What is a Merchant Category Code (MCC)?
Four-digit merchant category codes play a role in credit card authorization, interchange fees, fraud protection, and more.
Important Rules for Using SMS in Your Collection Strategy
Text messaging is an effective way to communicate with consumers. Compliance is key.
Electronic Disputes and Hardship Requests Through Portal
Consumers can now dispute a file or report hardship through the HealPay Portal.
Data Security in Medical Debt Collections
Strong data security standards is critical for protecting sensitive patient data.
The Importance of Negotiation in Debt Collection
As consumers become more informed, effective collection strategies must include negotiation and effective communication.
Credit Card Chargebacks: What Businesses Should Know
You can’t completely eliminate chargebacks. Fortunately, there are ways to limit and manage chargebacks.
HealPay to Sponsor the 12th Annual Michigan Creditors Bar Association Golf Outing
HealPay is the official media sponsor for the 12th Annual MCBA Golf Outing on Monday, October 2nd.
7 Cognitive Biases and How They Impact Consumer’s Debt Decisions
Cognitive biases can affect various aspects of our lives, including a consumer’s financial decisions.