The Rise in CFPB Complaints: What Collection Firms Must Do Now to Reduce Risk CFPB complaints related to debt collection continue to rise, and today’s consumers are more informed, more vocal, and more empowered than ever. As expectations shift and digital...
From Compliance to Competitive Edge: What We Learned at ACA Fall Forum 2025
💡 The Future of Collections is Configurable: 5 Insights from ACA Fall Forum 2025 As the industry gathered in Orlando for ACA International’s Fall Forum 2025, one theme stood out loud and clear: the future of recovery belongs to agencies and firms that can adapt...
The Psychology of Negotiation in Collections
Negotiating with consumers involves navigating emotions, building trust, and finding mutually beneficial solutions.
Using Digital Channels to Boost Debt Recovery Rates
Leveraging digital channels offers a cost-effective way for firms to increase reach and improve engagement.
What is a Merchant Category Code (MCC)?
Four-digit merchant category codes play a role in credit card authorization, interchange fees, fraud protection, and more.
Important Rules for Using SMS in Your Collection Strategy
Text messaging is an effective way to communicate with consumers. Compliance is key.
Electronic Disputes and Hardship Requests Through Portal
Consumers can now dispute a file or report hardship through the HealPay Portal.
Data Security in Medical Debt Collections
Strong data security standards is critical for protecting sensitive patient data.
The Importance of Negotiation in Debt Collection
As consumers become more informed, effective collection strategies must include negotiation and effective communication.
Credit Card Chargebacks: What Businesses Should Know
You can’t completely eliminate chargebacks. Fortunately, there are ways to limit and manage chargebacks.
HealPay to Sponsor the 12th Annual Michigan Creditors Bar Association Golf Outing
HealPay is the official media sponsor for the 12th Annual MCBA Golf Outing on Monday, October 2nd.
7 Cognitive Biases and How They Impact Consumer’s Debt Decisions
Cognitive biases can affect various aspects of our lives, including a consumer’s financial decisions.
Overview of FedNow Real-Time Payment System
The Federal Reserve’s FedNow system launched on July 20 to allow banks to offer real-time payments to businesses and consumers.
How Using Empathy in Debt Collections Can Boost Recovery
Keeping empathy a core part of your strategy and practices allows collection firms to build stronger relationships and increase account resolution.