Payment failures slow down recovery, increase staff workload, and create operational bottlenecks for agencies and law firms. The good news: most payment failures stem from a predictable set of issues — and can be solved with the right systems, validation, and...
Why Consumers Don’t Complete Online Payments: 10 Reasons Your Agency Is Losing Revenue
When consumers fail to complete online payments, agencies and law firms lose revenue, staff spend time chasing down balances, and recovery timelines get delayed. But the good news is this: most payment abandonment is preventable. This guide breaks down the top reasons...
From Gatekeeping to Sharing: Navigating Data Democracy
Removes data silos and access blocks helps everyone in the organization make informed data-driven decisions.
How to Help Consumers Feel Empowered to Reach a Resolution
Fostering a positive and cooperative relationship with consumers can help them feel empowered to resolve their debts.
What is Credit Card Authorization?
Credit card authorization is an essential part of the payment process that prevents fraud and chargebacks.
HealPay to Attend the National Association of Subrogation Professionals 2023 Fall Conference
HealPay is proud to attend the 25th Anniversary of the National Association of Subrogation Professionals Fall Conference.
The Power of Data-Driven Decision Making in Collections
Data-driven decisions offers a number of benefits that can significantly enhance your collection efforts.
The Psychology of Negotiation in Collections
Negotiating with consumers involves navigating emotions, building trust, and finding mutually beneficial solutions.
Using Digital Channels to Boost Debt Recovery Rates
Leveraging digital channels offers a cost-effective way for firms to increase reach and improve engagement.
What is a Merchant Category Code (MCC)?
Four-digit merchant category codes play a role in credit card authorization, interchange fees, fraud protection, and more.
Important Rules for Using SMS in Your Collection Strategy
Text messaging is an effective way to communicate with consumers. Compliance is key.
Electronic Disputes and Hardship Requests Through Portal
Consumers can now dispute a file or report hardship through the HealPay Portal.
Data Security in Medical Debt Collections
Strong data security standards is critical for protecting sensitive patient data.
The Importance of Negotiation in Debt Collection
As consumers become more informed, effective collection strategies must include negotiation and effective communication.