The Rise in CFPB Complaints: What Collection Firms Must Do Now to Reduce Risk CFPB complaints related to debt collection continue to rise, and today’s consumers are more informed, more vocal, and more empowered than ever. As expectations shift and digital...
From Compliance to Competitive Edge: What We Learned at ACA Fall Forum 2025
💡 The Future of Collections is Configurable: 5 Insights from ACA Fall Forum 2025 As the industry gathered in Orlando for ACA International’s Fall Forum 2025, one theme stood out loud and clear: the future of recovery belongs to agencies and firms that can adapt...
13 Payment Processing Terms to Know
Basic credit card terminology explained.
HealPay to Exhibit at the 2024 RMAI Annual Conference
HealPay will exhibit at the 2024 RMAI Annual Conference on February 5 through 8 in Las Vegas, Nevada at the Aria Resort & Casino.
The Importance of Strong Public Relations in Collections
For collection firms, strong public relations can provides a strategic avenue to reshape public image and overcome negative perceptions.
HealPay to Attend the 2024 IACC Annual Convention
HealPay is proud to attend the 2024 IACC Annual Convention in South Beach Miami on January 17 through 19.
CFPB Permanently Bans Medical Debt Collector
The CFPB issued a consent order permanently banning Commonwealth Financial Systems for violating consumer protection laws.
Sample SMS Text Messages for Collections
Here are a few sample text messages your firm can send to consumers.
From Gatekeeping to Sharing: Navigating Data Democracy
Removes data silos and access blocks helps everyone in the organization make informed data-driven decisions.
How to Help Consumers Feel Empowered to Reach a Resolution
Fostering a positive and cooperative relationship with consumers can help them feel empowered to resolve their debts.
What is Credit Card Authorization?
Credit card authorization is an essential part of the payment process that prevents fraud and chargebacks.
HealPay to Attend the National Association of Subrogation Professionals 2023 Fall Conference
HealPay is proud to attend the 25th Anniversary of the National Association of Subrogation Professionals Fall Conference.
The Power of Data-Driven Decision Making in Collections
Data-driven decisions offers a number of benefits that can significantly enhance your collection efforts.
The Psychology of Negotiation in Collections
Negotiating with consumers involves navigating emotions, building trust, and finding mutually beneficial solutions.