Agencies and law firms rely on payments that are predictable, affordable, and easy for consumers. Two of the most commonly used methods — ACH payments and debit card payments — both offer advantages, but each performs differently depending on the situation. In 2025,...
ACH Return Code R17: What It Means & How to Fix It (2025 Update)
ACH Return Code R17 — “File Record Edit Criteria” — is one of the most misunderstood ACH errors, yet it’s increasingly common across the legal, collections, and billing industries. In simple terms, R17 occurs when the bank can’t process an ACH entry because critical...
What is a Merchant Account and Why You Need One
A merchant account is a type of bank account that holds funds from credit and debit card payments. Here, we cover some basics.
Using AI-Driven Payment Offers to Increase Debt Recovery
Explore the use of AI to create personalized payment offers for consumers.
The Role of Financial Literacy in Debt Collections
Explore how collection agencies can boost recovery rates by promoting financial literacy.
13 Payment Processing Terms to Know
Basic credit card terminology explained.
HealPay to Exhibit at the 2024 RMAI Annual Conference
HealPay will exhibit at the 2024 RMAI Annual Conference on February 5 through 8 in Las Vegas, Nevada at the Aria Resort & Casino.
The Importance of Strong Public Relations in Collections
For collection firms, strong public relations can provides a strategic avenue to reshape public image and overcome negative perceptions.
HealPay to Attend the 2024 IACC Annual Convention
HealPay is proud to attend the 2024 IACC Annual Convention in South Beach Miami on January 17 through 19.
CFPB Permanently Bans Medical Debt Collector
The CFPB issued a consent order permanently banning Commonwealth Financial Systems for violating consumer protection laws.
Sample SMS Text Messages for Collections
Here are a few sample text messages your firm can send to consumers.
From Gatekeeping to Sharing: Navigating Data Democracy
Removes data silos and access blocks helps everyone in the organization make informed data-driven decisions.
How to Help Consumers Feel Empowered to Reach a Resolution
Fostering a positive and cooperative relationship with consumers can help them feel empowered to resolve their debts.
What is Credit Card Authorization?
Credit card authorization is an essential part of the payment process that prevents fraud and chargebacks.