Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t adapt risk falling behind. Today’s borrowers expect digital ease. They want to review balances, choose payment options, and upload documents—all from their phone, often...
How Automation Is Transforming Debt Recovery in 2025
The debt collection industry is undergoing a major transformation in 2025—driven by automation, artificial intelligence, and smarter software tools. For years, agencies relied heavily on manual processes and human judgment. But today, automation is redefining what it...
From Gatekeeping to Sharing: Navigating Data Democracy
Removes data silos and access blocks helps everyone in the organization make informed data-driven decisions.
How to Help Consumers Feel Empowered to Reach a Resolution
Fostering a positive and cooperative relationship with consumers can help them feel empowered to resolve their debts.
What is Credit Card Authorization?
Credit card authorization is an essential part of the payment process that prevents fraud and chargebacks.
HealPay to Attend the National Association of Subrogation Professionals 2023 Fall Conference
HealPay is proud to attend the 25th Anniversary of the National Association of Subrogation Professionals Fall Conference.
The Power of Data-Driven Decision Making in Collections
Data-driven decisions offers a number of benefits that can significantly enhance your collection efforts.
The Psychology of Negotiation in Collections
Negotiating with consumers involves navigating emotions, building trust, and finding mutually beneficial solutions.
Using Digital Channels to Boost Debt Recovery Rates
Leveraging digital channels offers a cost-effective way for firms to increase reach and improve engagement.
What is a Merchant Category Code (MCC)?
Four-digit merchant category codes play a role in credit card authorization, interchange fees, fraud protection, and more.
Important Rules for Using SMS in Your Collection Strategy
Text messaging is an effective way to communicate with consumers. Compliance is key.
Electronic Disputes and Hardship Requests Through Portal
Consumers can now dispute a file or report hardship through the HealPay Portal.
Data Security in Medical Debt Collections
Strong data security standards is critical for protecting sensitive patient data.
The Importance of Negotiation in Debt Collection
As consumers become more informed, effective collection strategies must include negotiation and effective communication.