In an industry where every second counts and every call has the potential to make or break a consumer relationship, debt collection agencies are constantly looking for an edge. Enter the AI phone agent—an intelligent voice assistant that’s not just fast and scalable,...
The Evolution of Consumer Behavior in Debt Recovery: Why Law Firms Must Adapt
Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t adapt risk falling behind. Today’s borrowers expect digital ease. They want to review balances, choose payment options, and upload documents—all from their phone, often...
How Friction in Online Payment Flow Impacts Consumer Payments
Discover where friction can show in your payment flow and ways to reduce it.
ACH vs. Debit Cards: Key Differences and Benefits
Understand the benefits and challenges of ACH payments and debit card payments.
Insights for Data-Driven Strategies for Debt Portfolio Management
Discover how collection firms can use data analytics to assess portfolio performance, and improve collection strategies.
What is a Merchant Account and Why You Need One
A merchant account is a type of bank account that holds funds from credit and debit card payments. Here, we cover some basics.
Using AI-Driven Payment Offers to Increase Debt Recovery
Explore the use of AI to create personalized payment offers for consumers.
The Role of Financial Literacy in Debt Collections
Explore how collection agencies can boost recovery rates by promoting financial literacy.
13 Payment Processing Terms to Know
Basic credit card terminology explained.
HealPay to Exhibit at the 2024 RMAI Annual Conference
HealPay will exhibit at the 2024 RMAI Annual Conference on February 5 through 8 in Las Vegas, Nevada at the Aria Resort & Casino.
The Importance of Strong Public Relations in Collections
For collection firms, strong public relations can provides a strategic avenue to reshape public image and overcome negative perceptions.
HealPay to Attend the 2024 IACC Annual Convention
HealPay is proud to attend the 2024 IACC Annual Convention in South Beach Miami on January 17 through 19.
CFPB Permanently Bans Medical Debt Collector
The CFPB issued a consent order permanently banning Commonwealth Financial Systems for violating consumer protection laws.
Sample SMS Text Messages for Collections
Here are a few sample text messages your firm can send to consumers.