Text messaging has become one of the most effective ways to reach consumers—but for debt collectors, law firms, and creditors, SMS comes with strict compliance obligations. As enforcement of consumer-communication rules continues to evolve, understanding how opt-in...
After the holidays and the decorations are packed away--reality sets in. For many consumers, that reality includes higher balances, tighter budgets, and tougher financial decisions. While holiday spending might feel like a retail trend, its ripple effects are felt...
Consider offering more payment flexibility to improve customer satisfaction and increase the likelihood of debt repayment.
Sending payment reminders is a simple, cost-efficient way to help consumers stay on top of their payment obligations and deadlines.
Discover strategies for using mailed letters to drive online payments.
HealPay will attend this year’s RailsConf, May 7-9th in Detroit, Michigan.
Electronic document exchange offers several benefits for collection firms, making their operations more efficient and effective.
Understanding the source of payment objections can help you connect with the consumer and work toward a mutual resolution.
Clear, documented policies and procedures for your email strategy ensures your emails are professional and legally compliant.
Both consent and preference are two important factors to build into your consumer communication strategy.
PCI DSS 4.0 is effective starting March 31, 2024. Organizations have a transition period of one year to become compliant.
Emails offer a cost-effective and way to reach consumers. Here’s how you can make emails part of your recovery strategy.
Discover the key features a payment portal must offer for smooth payment processing and solid user experience.
A payment gateway is an essential part of the payment process, particularly for businesses that accept online payments.