Payment failures slow down recovery, increase staff workload, and create operational bottlenecks for agencies and law firms. The good news: most payment failures stem from a predictable set of issues — and can be solved with the right systems, validation, and...
Why Consumers Don’t Complete Online Payments: 10 Reasons Your Agency Is Losing Revenue
When consumers fail to complete online payments, agencies and law firms lose revenue, staff spend time chasing down balances, and recovery timelines get delayed. But the good news is this: most payment abandonment is preventable. This guide breaks down the top reasons...
7 Ways to Encourage Online Payments in Your Collections Practice
Effective strategies for encouraging more consumers to pay online.
Using HealPay Hub’s Messaging System for Efficient Consumer Communications
Hub offers a powerful messaging system to streamline communications with consumers.
Electronic Document Sending With HealPay Dispute and Hardship Forms
Consumers can send important documents directly through a HealPay Portal to provide supporting evidence for a dispute or hardship claim.
HealPay to Attend RMAI’s Executive Summit 2024
HealPay will be attending the 2024 RMAI Executive Summit on August 6th through 8th in Santa Ana Pueblo, New Mexico.
HealPay to Attend MWAA 2024 in Chicago, Illinois
HealPay will attend the Midwest Acquirers Association 2024 Conference on July 26-27, 2024, in Chicago, Illinois.
The Right Payment Software Can Reduce Payment Abandonment
Abandoned payments affect recovery rates and financial health. The best payment software offers convenient features that reduce payment abandonment.
Collecting Over Email: Crafting Subject Lines That Get Opened
Compelling subject lines can lead to successful collection email campaigns by increasing open rates and improving recovery efforts.
Payment Processor vs. Payment Gateway: What’s the Difference
The terms “payment gateway” and “payment processor” refer to different components of the electronic process.
Data Encryption and Secure Payment Solutions in Debt Collection
Prioritizing data encryption and secure payment solutions protects clients, customers, and your collection firm.
Exploring Opportunities to Offer More Payment Flexibility
Consider offering more payment flexibility to improve customer satisfaction and increase the likelihood of debt repayment.
Simple Tips for Effective Payment Reminders + Examples
Sending payment reminders is a simple, cost-efficient way to help consumers stay on top of their payment obligations and deadlines.
Driving Online Payments Through Traditional Letter Campaigns
Discover strategies for using mailed letters to drive online payments.