Last week during the ACA International Convention, the HealPay Team became familiar with the latest AI resources available to the industry. AI (artificial intelligence) is reshaping the debt collection industry—automating tasks, increasing outreach efficiency, and...
How AI Voice Technology is Beating the Majority of Collection Agents
In an industry where every second counts and every call has the potential to make or break a consumer relationship, debt collection agencies are constantly looking for an edge. Enter the AI phone agent—an intelligent voice assistant that’s not just fast and scalable,...
Exploring Opportunities to Offer More Payment Flexibility
Consider offering more payment flexibility to improve customer satisfaction and increase the likelihood of debt repayment.
Simple Tips for Effective Payment Reminders + Examples
Sending payment reminders is a simple, cost-efficient way to help consumers stay on top of their payment obligations and deadlines.
Driving Online Payments Through Traditional Letter Campaigns
Discover strategies for using mailed letters to drive online payments.
HealPay Will Attend 2024 RailsConf
HealPay will attend this year’s RailsConf, May 7-9th in Detroit, Michigan.
9 Benefits of Electronic Document Exchange for Collection Firms
Electronic document exchange offers several benefits for collection firms, making their operations more efficient and effective.
Getting to the Source of Payment Objections
Understanding the source of payment objections can help you connect with the consumer and work toward a mutual resolution.
Tips for Developing Policies and Procedures for Your Email Strategy
Clear, documented policies and procedures for your email strategy ensures your emails are professional and legally compliant.
A Strategic Approach to Consent and Communication Preferences
Both consent and preference are two important factors to build into your consumer communication strategy.
What’s New With PCI DSS 4.0?
PCI DSS 4.0 is effective starting March 31, 2024. Organizations have a transition period of one year to become compliant.
Four Steps for Building an Email Recovery Strategy
Emails offer a cost-effective and way to reach consumers. Here’s how you can make emails part of your recovery strategy.
11 Important Features of a Payment Portal
Discover the key features a payment portal must offer for smooth payment processing and solid user experience.
What is a Payment Gateway and How Does it Work?
A payment gateway is an essential part of the payment process, particularly for businesses that accept online payments.