ACH Return Code R17 — “File Record Edit Criteria” — is one of the most misunderstood ACH errors, yet it’s increasingly common across the legal, collections, and billing industries. In simple terms, R17 occurs when the bank can’t process an ACH entry because critical...
ACH Return Codes Explained: The Complete Guide for Payment Recovery Teams
ACH payments continue to be one of the most efficient, cost-effective, and widely used payment methods for agencies, creditors, and law firms. But when an ACH return occurs, it can slow down recovery, add operational work, and introduce compliance considerations your...
HealPay to Attend RMAI’s Executive Summit 2024
HealPay will be attending the 2024 RMAI Executive Summit on August 6th through 8th in Santa Ana Pueblo, New Mexico.
HealPay to Attend MWAA 2024 in Chicago, Illinois
HealPay will attend the Midwest Acquirers Association 2024 Conference on July 26-27, 2024, in Chicago, Illinois.
The Right Payment Software Can Reduce Payment Abandonment
Abandoned payments affect recovery rates and financial health. The best payment software offers convenient features that reduce payment abandonment.
Collecting Over Email: Crafting Subject Lines That Get Opened
Compelling subject lines can lead to successful collection email campaigns by increasing open rates and improving recovery efforts.
Payment Processor vs. Payment Gateway: What’s the Difference
The terms “payment gateway” and “payment processor” refer to different components of the electronic process.
Data Encryption and Secure Payment Solutions in Debt Collection
Prioritizing data encryption and secure payment solutions protects clients, customers, and your collection firm.
Exploring Opportunities to Offer More Payment Flexibility
Consider offering more payment flexibility to improve customer satisfaction and increase the likelihood of debt repayment.
Simple Tips for Effective Payment Reminders + Examples
Sending payment reminders is a simple, cost-efficient way to help consumers stay on top of their payment obligations and deadlines.
Driving Online Payments Through Traditional Letter Campaigns
Discover strategies for using mailed letters to drive online payments.
HealPay Will Attend 2024 RailsConf
HealPay will attend this year’s RailsConf, May 7-9th in Detroit, Michigan.
9 Benefits of Electronic Document Exchange for Collection Firms
Electronic document exchange offers several benefits for collection firms, making their operations more efficient and effective.
Getting to the Source of Payment Objections
Understanding the source of payment objections can help you connect with the consumer and work toward a mutual resolution.