Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t adapt risk falling behind. Today’s borrowers expect digital ease. They want to review balances, choose payment options, and upload documents—all from their phone, often...
How Automation Is Transforming Debt Recovery in 2025
The debt collection industry is undergoing a major transformation in 2025—driven by automation, artificial intelligence, and smarter software tools. For years, agencies relied heavily on manual processes and human judgment. But today, automation is redefining what it...
Driving Online Payments Through Traditional Letter Campaigns
Discover strategies for using mailed letters to drive online payments.
HealPay Will Attend 2024 RailsConf
HealPay will attend this year’s RailsConf, May 7-9th in Detroit, Michigan.
9 Benefits of Electronic Document Exchange for Collection Firms
Electronic document exchange offers several benefits for collection firms, making their operations more efficient and effective.
Getting to the Source of Payment Objections
Understanding the source of payment objections can help you connect with the consumer and work toward a mutual resolution.
Tips for Developing Policies and Procedures for Your Email Strategy
Clear, documented policies and procedures for your email strategy ensures your emails are professional and legally compliant.
A Strategic Approach to Consent and Communication Preferences
Both consent and preference are two important factors to build into your consumer communication strategy.
What’s New With PCI DSS 4.0?
PCI DSS 4.0 is effective starting March 31, 2024. Organizations have a transition period of one year to become compliant.
Four Steps for Building an Email Recovery Strategy
Emails offer a cost-effective and way to reach consumers. Here’s how you can make emails part of your recovery strategy.
11 Important Features of a Payment Portal
Discover the key features a payment portal must offer for smooth payment processing and solid user experience.
What is a Payment Gateway and How Does it Work?
A payment gateway is an essential part of the payment process, particularly for businesses that accept online payments.
How Friction in Online Payment Flow Impacts Consumer Payments
Discover where friction can show in your payment flow and ways to reduce it.
ACH vs. Debit Cards: Key Differences and Benefits
Understand the benefits and challenges of ACH payments and debit card payments.