Agencies and law firms rely on payments that are predictable, affordable, and easy for consumers. Two of the most commonly used methods — ACH payments and debit card payments — both offer advantages, but each performs differently depending on the situation. In 2025,...
ACH Return Code R17: What It Means & How to Fix It (2025 Update)
ACH Return Code R17 — “File Record Edit Criteria” — is one of the most misunderstood ACH errors, yet it’s increasingly common across the legal, collections, and billing industries. In simple terms, R17 occurs when the bank can’t process an ACH entry because critical...
New in Hub: Send Documents to Portal Users
HealPay’s Hub now offers a powerful feature for document management: the ability to attach documents directly to Ticket replies.
Secure Business Emails Coming to HealPay Hub
Integrated Email will soon be available in HealPay Hub
Using Payment Automation to Scale Your Collections Practice
Payment automation can transform small collection firms by enabling them to scale operations, reduce costs, and compete with large firms.
HealPay to Exhibit at 2024 NCBA Connect
HealPay will exhibit at the 2024 National Creditors Bar Association (NCBA) Connect in New Orleans, October 21 through 24, 2024.
HealPay Attending the 15th Annual Virginia Creditors Bar CLE
HealPay will be attending this year’s VCBA CLE seminar on October 18, 2024 in Richmond, Virginia.
Media Highlights From the 2024 MCBA Golf Outing
Catch highlights and key moments captured by HealPay from the 13th annual Michigan Creditors Bar golf outing.
Everything You Need to Know About How eChecks Work
An eCheck is an electronic version of a traditional paper check that can help businesses save time by eliminating manual payment processing.
Why Specialized Payment Software Is Critical for Collection Firms
Compare the features of general purpose payment tools and specialized collection payment software.
HealPay Joins as Media Sponsor for MCBA’s 13th Annual Golf Outing
HealPay will sponsor media coverage for the Michigan Creditors Bar Association’s 13th Annual Golf Outing.
7 Ways to Encourage Online Payments in Your Collections Practice
Effective strategies for encouraging more consumers to pay online.
Using HealPay Hub’s Messaging System for Efficient Consumer Communications
Hub offers a powerful messaging system to streamline communications with consumers.
Electronic Document Sending With HealPay Dispute and Hardship Forms
Consumers can send important documents directly through a HealPay Portal to provide supporting evidence for a dispute or hardship claim.