💡 The Future of Collections is Configurable: 5 Insights from ACA Fall Forum 2025 As the industry gathered in Orlando for ACA International’s Fall Forum 2025, one theme stood out loud and clear: the future of recovery belongs to agencies and firms that can adapt...
What Is a “Conversational Workflow,” and How Does It Help You Recover More (Compliantly)?
If you’ve ever interacted with a chatbot that just loops the same three answers, you know how frustrating automation can be. That’s not HealPay Assist. HealPay Assist builds custom conversational workflows—tailored, intelligent call flows that replicate your agency’s...
4 Ways Electronic Signatures Improve Debt Collection Efficiency
E-signatures can speed up payment agreements, reduce paperwork, and enhance compliance.
HealPay Sponsors a Go-Kart in the RMAI 2025 Racing Tournament
HealPay is sponsoring a go-kart in the Go-Kart Racing Tournament just before the RMAI Annual Conference.
How Municipalities Can Accept Credit Cards and ACH Payments
Electronic payment options like credit card and ACH payments can help municipalities streamline operations and enhance customer satisfaction.
New in Hub: Two-Way Messaging
Consumers can now reply to messages from merchants, enabling seamless two-way communication between Portal and Hub.
HealPay to Exhibit at the 2025 RMAI Conference in Las Vegas
HealPay will exhibit at the 2025 RMAI Conference, February 10-13 in Las Vegas, Nevada. Join us at booth #427.
Court Makes Key Ruling on Email Communication Under FDCPA
A Florida Court rules that a collections email counts as “communicating with” a consumer the email is opened.
Understanding NACHA’s Recent Updates to ACH Return Codes
NACHA’s recent updates to return codes R06 and R17 allows bank to better address fraudulent ACH transactions.
New in Hub: Send Documents to Portal Users
HealPay’s Hub now offers a powerful feature for document management: the ability to attach documents directly to Ticket replies.
Secure Business Emails Coming to HealPay Hub
Integrated Email will soon be available in HealPay Hub
Using Payment Automation to Scale Your Collections Practice
Payment automation can transform small collection firms by enabling them to scale operations, reduce costs, and compete with large firms.
HealPay to Exhibit at 2024 NCBA Connect
HealPay will exhibit at the 2024 National Creditors Bar Association (NCBA) Connect in New Orleans, October 21 through 24, 2024.
HealPay Attending the 15th Annual Virginia Creditors Bar CLE
HealPay will be attending this year’s VCBA CLE seminar on October 18, 2024 in Richmond, Virginia.