As the receivables management industry rapidly evolves, the largest conferences — like ARMTech 2026 and the Receivables Management Association International Annual Conference — have become invaluable barometers for where technology, compliance, and consumer...
For years, the debt collection industry has focused on process: compliance, documentation, workflows, and policies. All essential—but often at the expense of one critical factor: the consumer experience. Today’s consumers are conditioned by Amazon, Apple Pay, and...
If you’ve ever interacted with a chatbot that just loops the same three answers, you know how frustrating automation can be. That’s not HealPay Assist. HealPay Assist builds custom conversational workflows—tailored, intelligent call flows that replicate your agency’s...
We’re thrilled to announce that HealPay will be exhibiting at NCBA Connect 2025, taking place October 14–17 at the San Antonio Marriott Rivercenter in San Antonio, Texas. As part of the legal collections and creditor-rights community, this is a key opportunity for us...
Last week during the ACA International Convention, the HealPay Team became familiar with the latest AI resources available to the industry. AI (artificial intelligence) is reshaping the debt collection industry—automating tasks, increasing outreach efficiency, and...
In an industry where every second counts and every call has the potential to make or break a consumer relationship, debt collection agencies are constantly looking for an edge. Enter the AI phone agent—an intelligent voice assistant that’s not just fast and scalable,...
Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t adapt risk falling behind. Today’s borrowers expect digital ease. They want to review balances, choose payment options, and upload documents—all from their phone, often...
The debt collection industry is undergoing a major transformation in 2025—driven by automation, artificial intelligence, and smarter software tools. For years, agencies relied heavily on manual processes and human judgment. But today, automation is redefining what it...
QR codes offer a fast, convenient, and mobile-friendly way for consumers to quickly and easily access payment pages.
Many businesses still rely on paper checks. Modern payment options are faster, more secure, and consumer-friendly. Is it time to switch?
A payment form is a sufficient solution for simplicity, but a payment portal offers more features and functionality.
Hub Events provides real-time insights into consumer actions—helping to improve customer service, prevent issues, and optimize payments.
Credit card networks play a key role in credit card transactions, ensuring that payments move seamlessly across banks, payment processors, and merchants.
E-signatures can speed up payment agreements, reduce paperwork, and enhance compliance.