Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t adapt risk falling behind. Today’s borrowers expect digital ease. They want to review balances, choose payment options, and upload documents—all from their phone, often...
How Automation Is Transforming Debt Recovery in 2025
The debt collection industry is undergoing a major transformation in 2025—driven by automation, artificial intelligence, and smarter software tools. For years, agencies relied heavily on manual processes and human judgment. But today, automation is redefining what it...
2025, 2026, 2027 and 2028 Bank Holidays—What You Need to Know
Payment processing is critical to keeping the U.S. economy running smoothly. Businesses, government agencies, organizations, and consumers all depend on predictable cash flow to manage their financial obligations. However, on bank holidays, payment processing and many...
The CFPB Orders $191M Penalty for Illegal Fees
Charging unfair fees will cost Regions Bank $191 million after the CFPB has ordered the bank to refund consumers and pay into the CFPB’s victims relief fund.
HealPay to Exhibit at the National Creditors Bar Association 2022 Fall Conference
HealPay is excited to exhibit at the National Creditors Bar Association 2022 Spring Conference. The conference will be held October 26th through 28th in Tampa, Florida at the JW Marriott Tampa Water Street. NCBA provides valuable opportunities to connect with the...
HealPay to Exhibit at Northeast Debt Collection Expo in Atlantic City
HealPay is excited to exhibit at the NYSCA New York State Collectors Association's Northeast Debt Collection Expo. The conference will be held September 18th through 20th at Caesar's in Atlantic City, New Jersey. The Expo is a must-attend for anyone involved in the...
How to Improve Email Delivery With Correct SPF Records
Email platforms are continuously improving spam and fraud protection to ensure consumers don’t become victims of fake emails. Adjusting your SPF records can improve email delivery when you allow third-party services to send emails on your behalf. If your email servers...
Surcharging vs. Cash Discounting vs. Convenience Fees: What’s the Difference
Businesses have a few ways to avoid or recoup the cost of accepting credit card and other digital payments through surcharging, cash discounting, or charging convenience fees. These methods have different rules from a legal standpoint and based on payment network...