If you’ve ever interacted with a chatbot that just loops the same three answers, you know how frustrating automation can be. That’s not HealPay Assist. HealPay Assist builds custom conversational workflows—tailored, intelligent call flows that replicate your agency’s...
HealPay to Exhibit at NCBA Connect 2025 in San Antonio, TX
We’re thrilled to announce that HealPay will be exhibiting at NCBA Connect 2025, taking place October 14–17 at the San Antonio Marriott Rivercenter in San Antonio, Texas. As part of the legal collections and creditor-rights community, this is a key opportunity for us...
How to Protect Your Business Against ACH Fraud
Let's talk about something serious today, something that's as ubiquitous as it is underappreciated - the Automated Clearing House (ACH) system. It's no surprise that ACH use is steadily rising - it's convenient and easy on the wallet. Unfortunately, the features that...
What Rising Credit Card Debt and Delinquencies Means for Debt Recovery
As credit card and delinquency rates rise, debt collection becomes increasingly challenging. Despite having more volume in the pipeline, recovery efforts may be impacted by consumers finances.
Debt Collection Reimagined: Empathy at the Helm
Yes, you read that right. Empathy. In debt collection. Stay with me here. It's easy to draw up the image of the stereotypical debt collector: a somewhat ruthless individual or agency persistently hounding down debtors, garnishing wages, and wreaking emotional havoc....
Exploring the Benefits and Risks of ACH Payments for Businesses
ACH payments are faster and more secure than checks but more cost-effective than credit cards. Learn more about the benefits and risks of accepting ACH payments.
Breaking Down the Complex World of ACH Payments: A Light Introduction
Today, we're embarking on a thrilling journey, an expedition into the heart of the financial jungle - the enigmatic world of ACH payments. If you're imagining a world of 1s and 0s scurrying around with dollar bills, well, you're not entirely off. So, let's roll up our...
Medical Debt Under $500? Poof! It’s Gone from Your Credit Report!
Medical debt. It's an unwelcome tag-along that's managed to secure a spot in the home of nearly 1-in-5 American households. A bit of a home-wrecker, wouldn't you say? But it's not all bad news on the debt front. Congress, playing the role of a financial lifeguard, has...
The New Age of Debt Collection: A Crossroad of Regulation and Innovation
Debt collection – a sector that often carries a negative connotation, is witnessing a regulatory transformation. As we march deeper into the digital age, the balance between consumer protection and efficient credit recovery becomes more delicate. The regulatory winds...
Navigating the Fair Debt Collection Practices Act: Learning from Case Studies
The Fair Debt Collection Practices Act (FDCPA) has been a cornerstone of consumer financial law since its introduction in 1977. Designed to prevent abusive, unfair, and deceptive practices in the collection of consumer debts, the FDCPA serves as a watchful guardian,...
HealPay to Exhibit at the National Creditors Bar Association 2023 Connect Conference
HealPay is excited to exhibit at the National Creditors Bar Association 2023 NCBA Connect Conference. The conference will be held May 3rd through May 5th in Denver, Colorado at the Sheraton Denver Downtown Hotel. NCBA provides valuable opportunities to connect with...
Upcoming Visa Rules for Debt Repayment May Affect Collections and Receivables Payments
Visa, the global payment giant, has announced significant changes to its debt repayment rules that will have a far-reaching impact in the collections industry, affecting collection agencies, debt buyers, and firms.
HealPay to Attend the 2023 Northeast Acquirers Association Conference
HealPay is proud to participate as an attendee of the 2023 Northeast Acquirers Association Conference held March 29th and 30th in Boston, Massachusetts at the Westin Boston Seaport District Hotel. HealPay’s Co-Founder and CEO, Erick Bzovi will be attending the event....
5 Ways Collections Firms Can Leverage the Power of AI
Collections firms can leverage AI in a number of ways to increase efficiency, streamline processes, and resolve more accounts…