Consumer expectations around debt resolution have shifted dramatically—and law firms that don’t adapt risk falling behind. Today’s borrowers expect digital ease. They want to review balances, choose payment options, and upload documents—all from their phone, often...
How Automation Is Transforming Debt Recovery in 2025
The debt collection industry is undergoing a major transformation in 2025—driven by automation, artificial intelligence, and smarter software tools. For years, agencies relied heavily on manual processes and human judgment. But today, automation is redefining what it...
Court Makes Key Ruling on Email Communication Under FDCPA
A Florida Court rules that a collections email counts as “communicating with” a consumer the email is opened.
Understanding NACHA’s Recent Updates to ACH Return Codes
NACHA’s recent updates to return codes R06 and R17 allows bank to better address fraudulent ACH transactions.
New in Hub: Send Documents to Portal Users
HealPay’s Hub now offers a powerful feature for document management: the ability to attach documents directly to Ticket replies.
Secure Business Emails Coming to HealPay Hub
Integrated Email will soon be available in HealPay Hub
Using Payment Automation to Scale Your Collections Practice
Payment automation can transform small collection firms by enabling them to scale operations, reduce costs, and compete with large firms.
HealPay to Exhibit at 2024 NCBA Connect
HealPay will exhibit at the 2024 National Creditors Bar Association (NCBA) Connect in New Orleans, October 21 through 24, 2024.
HealPay Attending the 15th Annual Virginia Creditors Bar CLE
HealPay will be attending this year’s VCBA CLE seminar on October 18, 2024 in Richmond, Virginia.
Media Highlights From the 2024 MCBA Golf Outing
Catch highlights and key moments captured by HealPay from the 13th annual Michigan Creditors Bar golf outing.
Everything You Need to Know About How eChecks Work
An eCheck is an electronic version of a traditional paper check that can help businesses save time by eliminating manual payment processing.
Why Specialized Payment Software Is Critical for Collection Firms
Compare the features of general purpose payment tools and specialized collection payment software.
HealPay Joins as Media Sponsor for MCBA’s 13th Annual Golf Outing
HealPay will sponsor media coverage for the Michigan Creditors Bar Association’s 13th Annual Golf Outing.
7 Ways to Encourage Online Payments in Your Collections Practice
Effective strategies for encouraging more consumers to pay online.