If you’ve ever interacted with a chatbot that just loops the same three answers, you know how frustrating automation can be. That’s not HealPay Assist.
HealPay Assist builds custom conversational workflows—tailored, intelligent call flows that replicate your agency’s best practices and compliance standards while helping consumers move naturally toward resolution.
What a Custom Workflow Actually Means
A “workflow” is simply the path a conversation takes. But unlike a one-size-fits-all script, HealPay Assist’s workflows are custom-built around your business rules, compliance language, and consumer scenarios.
For example, we work with your compliance and operations teams to design flows that:
- Identify and verify consumers using approved disclosures and scripts.
- Present payment options or settlement offers only when allowed.
- Capture promises-to-pay or payment plans with all required disclosures.
- Route complex or sensitive cases directly to a live agent.
- Log every interaction for auditing and quality review.
Each workflow is mapped like a decision tree—with branching paths that mirror how a skilled representative would guide a conversation. The difference is that HealPay Assist can handle thousands of those conversations at once, across phone, SMS, or web chat.
Why This Drives Better Recovery
Custom workflows mean consumers get consistent, accurate information and clear next steps. They don’t get stuck, and they don’t drop off. Instead, they’re guided—at their own pace—toward resolving their account.
That leads to:
✅ Higher engagement rates — Consumers respond more when conversations feel helpful, not robotic.
✅ More completed payments — Immediate, compliant payment capture when intent is high.
✅ Fewer compliance risks — Every word and path is pre-approved and logged.
✅ Better insight — You can see exactly which scripts and flows convert best.
Staying Compliant, Always
Because HealPay Assist runs on rules you define, compliance isn’t an afterthought—it’s baked into every interaction. Our team works directly with clients to ensure messaging aligns with FDCPA, Reg F, and state-specific guidelines, and that all scripts and disclosures remain consistent across channels.
Every message, disclosure, and outcome is trackable and auditable, giving your compliance team total visibility.
In short: HealPay Assist doesn’t replace your people—it scales their expertise. With custom conversational workflows, you can automate more recovery conversations, maintain complete compliance control, and make it easier for consumers to take that final step toward resolution.
