The Rise in CFPB Complaints: What Collection Firms Must Do Now to Reduce Risk CFPB complaints related to debt collection continue to rise, and today’s consumers are more informed, more vocal, and more empowered than ever. As expectations shift and digital...
From Compliance to Competitive Edge: What We Learned at ACA Fall Forum 2025
💡 The Future of Collections is Configurable: 5 Insights from ACA Fall Forum 2025 As the industry gathered in Orlando for ACA International’s Fall Forum 2025, one theme stood out loud and clear: the future of recovery belongs to agencies and firms that can adapt...
Roles and Responsibilities of the Key Players in the ACH Network
Several organizations work together to complete ACH payments. Here’s what you need to know about the players involved in ACH payments.
Tailor Your Collection Strategy for Changing Economic Cycles
Understanding how economic cycles impact your firm and recognizing signs of changes can help you minimize the impact to your business and, ideally, remain profitable.
How to Choose the Right ACH Provider
If you’re considering ACH payments for your business, choosing the right ACH provider can make all the difference in streamlining your payment processes and improving overall efficiency.
The Benefits of Offering a Stored Payments Credential Feature
Friction in the payment experience can make the difference between abandoned and completed sales. Adding features like stored payment credentials can improve the payment experience and increase the number of completed transactions.
Strategies for Collection Firms to Build Trust With Consumers
Making consumer trust a priority allows collectors to create a mutually beneficial environment for debt resolution.
Strategies for Personalizing Communications in Collections
The average consumer receives dozens of messages a day, which means collection agencies have to do a little more to capture consumer’s attention.
The Role of Compliance In Financial Stability and Success
Often seen as a necessary evil, regulatory compliance contributes to businesses in many ways including success and profitability.
Streamline Compliance Efforts With HealPay’s Advanced Communication Features
Following compliance requirements reduces the risk of penalties and legal issues, plus fosters trust and creates a positive consumer experience.
Guide to Handling ACH Disputes
ACH disputes can occur a customer questions a transaction and requests that their bank reverses the debit. Unlike credit card chargebacks, ACH disputes cannot be challenged.
8 Tips for Personal Finance Success in the Second Half of the Year
As we make our way into the second half of the year, it’s a great time to review your progress toward the goals you set earlier this year. Here are some strategies to help you navigate the next six months to help you meet this year’s financial resolutions.
Understanding Card-Not-Present Transactions: Benefits, Challenges, and Best Practices
Card-not-present transactions are a type of payment made when the physical credit card isn’t present at the time of the payment. There are challenges of card-not-present transactions, but they can be managed so you can scale your payments with ease.
The CFPB Warns About Collecting Time-Barred Debts
The Consumer Financial Protection Bureau’s recent advisory opinion emphasizes the regulations for debt collectors on time-barred debts, under the FDCPA and Regulation F. The opinion became effective on May 1, 2023.