Agencies and law firms rely on payments that are predictable, affordable, and easy for consumers. Two of the most commonly used methods — ACH payments and debit card payments — both offer advantages, but each performs differently depending on the situation. In 2025,...
ACH Return Code R17: What It Means & How to Fix It (2025 Update)
ACH Return Code R17 — “File Record Edit Criteria” — is one of the most misunderstood ACH errors, yet it’s increasingly common across the legal, collections, and billing industries. In simple terms, R17 occurs when the bank can’t process an ACH entry because critical...
What Are Interchange Fees?
Interchange, also called swipe fees, paid to the credit card issuer from the merchant’s bank for credit and debit card transactions.
What is the Credit Card Competition Act?
The Credit Card Competition Act aims to improve competition in credit card processing and lower credit card processing costs for businesses.
HealPay to Attend the 2023 RMAi Executive Summit
HealPay will be attending the 2023 RMAi Executive Summit in Monterey, California from August 1st through 3rd.
Roles and Responsibilities of the Key Players in the ACH Network
Several organizations work together to complete ACH payments. Here’s what you need to know about the players involved in ACH payments.
Tailor Your Collection Strategy for Changing Economic Cycles
Understanding how economic cycles impact your firm and recognizing signs of changes can help you minimize the impact to your business and, ideally, remain profitable.
How to Choose the Right ACH Provider
If you’re considering ACH payments for your business, choosing the right ACH provider can make all the difference in streamlining your payment processes and improving overall efficiency.
The Benefits of Offering a Stored Payments Credential Feature
Friction in the payment experience can make the difference between abandoned and completed sales. Adding features like stored payment credentials can improve the payment experience and increase the number of completed transactions.
Strategies for Collection Firms to Build Trust With Consumers
Making consumer trust a priority allows collectors to create a mutually beneficial environment for debt resolution.
Strategies for Personalizing Communications in Collections
The average consumer receives dozens of messages a day, which means collection agencies have to do a little more to capture consumer’s attention.
The Role of Compliance In Financial Stability and Success
Often seen as a necessary evil, regulatory compliance contributes to businesses in many ways including success and profitability.
Streamline Compliance Efforts With HealPay’s Advanced Communication Features
Following compliance requirements reduces the risk of penalties and legal issues, plus fosters trust and creates a positive consumer experience.
Guide to Handling ACH Disputes
ACH disputes can occur a customer questions a transaction and requests that their bank reverses the debit. Unlike credit card chargebacks, ACH disputes cannot be challenged.