💡 The Future of Collections is Configurable: 5 Insights from ACA Fall Forum 2025 As the industry gathered in Orlando for ACA International’s Fall Forum 2025, one theme stood out loud and clear: the future of recovery belongs to agencies and firms that can adapt...
What Is a “Conversational Workflow,” and How Does It Help You Recover More (Compliantly)?
If you’ve ever interacted with a chatbot that just loops the same three answers, you know how frustrating automation can be. That’s not HealPay Assist. HealPay Assist builds custom conversational workflows—tailored, intelligent call flows that replicate your agency’s...
Using Wage Garnishment in Debt Collection
Wage garnishment is an avenue that collection firms may explore after other methods have proven unsuccessful.
Leveraging Software for Effective Debt Negotiation
Technology can automate much of the debt negotiation process allowing firms to improve their operational efficiency and scale with ease.
Understanding the Role of the E-Sign Act in Collections
Collection firms capturing electronic signatures must follow the E-Sign Act to ensure validity.
What is IVR (Interactive Voice Response) and How Does It Work?
IVR allow callers to access and provide information without speaking to a live agent.
Credit Card Debt Hits An All-Time High in Q2 2023
U.S. credit card debt exceeds $1 trillion as of the end of Q2 2023.
5 Payment Workflows Collection Firms Can Automate With HealPay Treatments
HealPay Treatments programmatically customizes payment options to perfectly match business needs.
Understanding ACH Return Codes for Effective Resolution
Learn about ACH return codes and their impact on payments.
What Are Interchange Fees?
Interchange, also called swipe fees, paid to the credit card issuer from the merchant’s bank for credit and debit card transactions.
What is the Credit Card Competition Act?
The Credit Card Competition Act aims to improve competition in credit card processing and lower credit card processing costs for businesses.
HealPay to Attend the 2023 RMAi Executive Summit
HealPay will be attending the 2023 RMAi Executive Summit in Monterey, California from August 1st through 3rd.
Roles and Responsibilities of the Key Players in the ACH Network
Several organizations work together to complete ACH payments. Here’s what you need to know about the players involved in ACH payments.
Tailor Your Collection Strategy for Changing Economic Cycles
Understanding how economic cycles impact your firm and recognizing signs of changes can help you minimize the impact to your business and, ideally, remain profitable.