When consumers fail to complete online payments, agencies and law firms lose revenue, staff spend time chasing down balances, and recovery timelines get delayed. But the good news is this: most payment abandonment is preventable. This guide breaks down the top reasons...
Agencies and law firms rely on payments that are predictable, affordable, and easy for consumers. Two of the most commonly used methods — ACH payments and debit card payments — both offer advantages, but each performs differently depending on the situation. In 2025,...
You can’t completely eliminate chargebacks. Fortunately, there are ways to limit and manage chargebacks.
HealPay is the official media sponsor for the 12th Annual MCBA Golf Outing on Monday, October 2nd.
Cognitive biases can affect various aspects of our lives, including a consumer’s financial decisions.
The Federal Reserve’s FedNow system launched on July 20 to allow banks to offer real-time payments to businesses and consumers.
Keeping empathy a core part of your strategy and practices allows collection firms to build stronger relationships and increase account resolution.
Wage garnishment is an avenue that collection firms may explore after other methods have proven unsuccessful.
Technology can automate much of the debt negotiation process allowing firms to improve their operational efficiency and scale with ease.
Collection firms capturing electronic signatures must follow the E-Sign Act to ensure validity.
IVR allow callers to access and provide information without speaking to a live agent.
U.S. credit card debt exceeds $1 trillion as of the end of Q2 2023.
HealPay Treatments programmatically customizes payment options to perfectly match business needs.
Learn about ACH return codes and their impact on payments.