Last week during the ACA International Convention, the HealPay Team became familiar with the latest AI resources available to the industry. AI (artificial intelligence) is reshaping the debt collection industry—automating tasks, increasing outreach efficiency, and...
How AI Voice Technology is Beating the Majority of Collection Agents
In an industry where every second counts and every call has the potential to make or break a consumer relationship, debt collection agencies are constantly looking for an edge. Enter the AI phone agent—an intelligent voice assistant that’s not just fast and scalable,...
What is a Virtual Terminal? Features and Benefits
Virtual terminals are an option for businesses to accept payments at the office or on the go. Customers don’t even need to be physically present to make a payment.
Decoding the CFPB’s Analysis of AI and Chatbots in Banking
The Consumer Financial Protection Bureau’s recent issue spotlight took a close look at the growing use of chatbots in the banking industry, discussing the limits and risks of using the technology for customer service.
Required Disclosures for Recurring Bill Payments
Recurring bill payments improve cash flow and streamline payments, but the law requires that you give consumers key information and get their permission before billing them automatically.
The Power of Recurring Payments: Benefits and Success Strategies
With recurring payments, businesses can charge customers automatically at regular intervals. Recurring payments offers predictable and steady revenue stream.
The Role of Multi-Factor Authentication in Strong Data Security
As cybersecurity threats grow more sophisticated, implementing strong security protocols like Multi-Factor Authentication is becoming increasingly important for businesses.
How to Comply With the FTC Safeguards Rule for June 2023
If your business handles customer information, you may be required to meet the FTC’s June 9th deadline for implementing the latest parts of the FTC Safeguards Rule.
Secure Your Transactions with Multi-Factor Authentication on HealPay
At HealPay, we understand the importance of securing your financial information and transactions. As part of our robust security measures, we’ve integrated MFA into our payment portal. By adding this additional layer of security, we aim to provide a safer environment for you, our valued customers.
ACH vs. Credit Card Processing: What’s the Difference
Today’s businesses have a variety of payment processing options to choose from. Among the most popular are Automated Clearing House, or ACH, payments and credit card processing. Both are viable for accepting payments, but they have some key differences.
Embracing the Future of Payments: The Role of ACH Payments in the Digital Economy
In our swiftly evolving digital economy, traditional modes of commerce are constantly reshaped, challenged, and often replaced by more efficient, secure, and technologically advanced alternatives. This digital transformation has permeated every sector, from retail to real estate, with one of the most significant shifts being the adoption of new payment methods.
How to Protect Your Business Against ACH Fraud
Let's talk about something serious today, something that's as ubiquitous as it is underappreciated - the Automated Clearing House (ACH) system. It's no surprise that ACH use is steadily rising - it's convenient and easy on the wallet. Unfortunately, the features that...
What Rising Credit Card Debt and Delinquencies Means for Debt Recovery
As credit card and delinquency rates rise, debt collection becomes increasingly challenging. Despite having more volume in the pipeline, recovery efforts may be impacted by consumers finances.
Debt Collection Reimagined: Empathy at the Helm
Yes, you read that right. Empathy. In debt collection. Stay with me here. It's easy to draw up the image of the stereotypical debt collector: a somewhat ruthless individual or agency persistently hounding down debtors, garnishing wages, and wreaking emotional havoc....