QR codes are becoming more popular for payments—and for good reason. They offer a fast, convenient, and mobile-friendly way for consumers to access personalized payment pages. The code can be embedded in a letter, email, or text message to make it easier for people to take action and complete payments on the spot. That’s why HealPay Hub includes QR codes as part of every Portal Invite—streamlining the payment experience for both consumers and merchants.
What is a QR Code?
A QR code (short for Quick Response code) is a type of two-dimensional barcode that stores information in a grid of black and white squares. It can be scanned using a smartphone camera or QR code reader to quickly access data—like a website link, contact info, or payment page—without needing to type anything manually.
For payments, a QR code can contain a unique URL that directs consumers straight to their personalized payment portal. Hub uses QR codes with the Portal Invite feature. Each Portal Invite generates a unique link and QR code tied to the consumer’s file number. This means when a consumer scans the QR code, they’re taken directly to their account within your payment portal—no file number entry, no confusion.
When scanned, it:
- Opens the link instantly
- Loads the consumer’s specific account or file
- Makes it faster and easier to complete a payment
Advantages of QR Codes
1. One Scan, Immediate Access
Consumers can scan the QR code using their phone camera and land directly on the payment portal. This eliminates extra steps and reduces the chances of drop-off due to login fatigue or forgotten file numbers.
2. Versatile for Print & Digital
QR codes are perfect for printed letters, postcards, emails, and even text messages. Whether you’re sending a mailed notice or a digital follow-up, including a QR code adds a modern touch and gives consumers an easy way to take action.
3. Fewer Calls, Faster Payments
By streamlining access to the payment portal, QR codes help consumers self-serve—resulting in fewer inbound support calls and faster resolution of accounts. It’s a win for your team’s efficiency and your bottom line.
4. Mobile-Optimized Experience
Most consumers are already on their phones when they open a message or scan a letter. The QR code delivers a seamless, mobile-friendly experience that meets them where they are.
Adding a QR code to your outreach materials can lead to:
- Increased portal traffic
- Higher payment completion rates
- Improved consumer satisfaction
- Lower operational costs
HealPay Hub makes it easy to generate and manage these QR codes as part of your existing workflow—no additional tools or setup required.
