New Email Notification for Failed Payments

Aug 2, 2022

We know businesses and consumers both enjoy the benefits of recurring payments—both parties have peace of mind that payment promises will be taken care of automatically. We also know that failed payments can be problematic on both ends.

We’ve introduced a new email notification that informs consumers—and you—when a scheduled payment doesn’t go through. This friendly alert gives consumers a chance to update their payment information and get back on track.

Timing

The email notification is sent on the initial attempt and any re-attempts for scheduled payments within the past 10 days.

Opt-Outs

We won’t send a notification to consumers who have opted-out of email communications. We’ll send you a copy of the alert including the consumer’s opt-out status, so you can follow up with the consumer directly.

Interested in the Failed Notifications Feature? Contact Sales for more information.