by HealPay | Apr 24, 2024 | Blog, Collections, Posts
Debt collectors often face consumers who present objections toward paying their debt. There are a number of psychological reasons that may prevent consumers from paying a debt. Sometimes, these blocks are subconscious. Consumers themselves may not recognize the reason...
by HealPay | Apr 12, 2024 | Blog, Communications, Posts
When you’re launching an email communication strategy, having clear, documented policies and procedures is a must. It ensures the emails your firm sends are professional and legally compliant. Not only that, defining procedures upfront enhances the overall...
by HealPay | Apr 4, 2024 | Blog, Compliance, Posts
Consent and preference are two important factors to build into your consumer communication strategy. At first glance, they may seem like the same thing, but there are some nuances to keep in mind as you determine how and when to contact consumers. Consent is about the...
by HealPay | Mar 27, 2024 | Blog, Compliance, Posts
Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards for companies that handle credit card information. Since first step of standards were released in 2004, PCI DSS has been updated several times. These changes address specific...
by HealPay | Mar 22, 2024 | Blog, Communications, Posts
Consumers are increasingly indicating a preference for digital communications. Adding emails to your collection strategy can significantly improve your recovery efforts. Emails offer a cost-effective, scalable, and personable way to reach out to consumers....
